For counsel — not a live product. This page is published so our attorney can review the current draft. We are not accepting customers or payment.

Effective: August 10, 2026

In plain English — for people who called someone who uses BlockTheCalls. When you call a phone line protected by BlockTheCalls, an AI assistant may answer first to find out who you are and why you’re calling. It tells you at the start of the call that the call is being processed and transcribed to screen it. We keep as little as possible and delete it fast. If you want to know what we hold about your call, or want it deleted, email [email protected].

This Notice explains how BlockTheCalls handles call audio, what our assistant says at the beginning of a call, and what this means both for callers (people who are not our customers) and for subscribers (our customers). It supplements the Privacy Policy and the Terms of Service, and forms part of both.

1. Who this Notice is for

If you called a line we protect, you are a caller. You are not our customer, you have no account with us, and you did not agree to our Terms. Sections 2–5 and Section 8 are the ones that matter to you.
If you are our customer, you are a subscriber. Section 6 sets out your responsibilities, which are real and which you should read.

2. What happens when you call a protected line

The subscriber has forwarded their inbound calls to BlockTheCalls. When you call them:

Our automated assistant answers the call before the subscriber’s phone rings.
It states that the call is being processed and transcribed in order to screen it.
It asks who is calling and what the call is about.
Based on your answer, carrier-supplied caller-authentication signals, and a reputation score for the calling number, the call is connected to the subscriber, sent to voicemail, or ended.

The subscriber is not on the line during this screening. No person at BlockTheCalls listens to your call to make this decision — it is automated. See Privacy Policy Section 17.

3. What our assistant says at the start of the call

The assistant delivers two separate disclosures, before it captures anything:

that it is an AI assistant answering on the subscriber’s behalf, and
that the call is being processed and transcribed to screen it (and, where recording is enabled for that line, that it may be recorded).

The spoken text is substantially the following:

“Hi — I’m [the subscriber’s] AI assistant. Just so you know, this call is processed and transcribed to help screen it[, and may be recorded]. Who’s calling, and what’s it regarding? I’ll check if they’re available.”

The bracketed recording clause is spoken only when recording is enabled for that line. When recording is off — which is the default — only the processing-and-transcription notice is spoken.

If you ask the assistant directly whether it is an AI, it will tell you truthfully.

4. Recording, transcription, and how long we keep it

Transcription always occurs during screening. The assistant must convert what you say to text in order to decide whether to connect the call. This is what the notice in Section 3 describes.
Stored recording is off by default. Recording of a connected, person-to-person call is a separate feature that is off unless the subscriber turns it on, and where a subscriber does turn it on, the recording notice above is spoken.
We keep it briefly. Call recordings and screening transcripts are deleted on a 7-day schedule, enforced automatically. See the Data Retention & Deletion Policy.
We do not build voiceprints. We do not create, derive, or store voiceprints or other biometric identifiers, and we do not perform speaker recognition.
We do not train AI models on your call. Call audio and transcripts are not used to train AI models.
We do not sell or share it. Ever. See Privacy Policy Section 8.

5. State recording laws — our position

Recording telephone calls is governed by federal law and by the law of the states connected to the call, and those laws differ.

Federal law (18 U.S.C. §2511) generally permits recording with the consent of at least one party, and separately restricts the use and disclosure of intercepted communications. Federal law is a floor; it does not displace stricter state law.
Some states require all parties to consent. Florida (Fla. Stat. §934.03), California, Washington, and Illinois are among them. In Florida, recording a call without the required consent can be a criminal offense as well as a source of civil liability.
Where a call crosses state lines, which state’s law governs is unsettled. Courts have variously looked to where the call originated, where it terminated, where the parties were, and where the recording equipment sat. We do not rely on the location of our equipment as a safe harbor, and neither should anyone else.
Screening is not eavesdropping. Our assistant is not a third party listening in on someone else’s conversation. It answers the call and talks to you — it is one of the two participants, exactly as a receptionist is who answers, asks who is calling, and transfers you. There is no separate private conversation for it to overhear. What these laws regulate is not a participant hearing a call but a participant recording it, which is why the notice in Section 3 comes before any capture.
What we do about it. We give the notice in Section 3 before capturing anything; we keep stored recording off by default; and where a call is intrastate in an all-party-consent state and no recording disclosure has been given, our systems are designed to suppress stored recording rather than proceed.
Nothing here is legal advice, and nothing here is a determination that any particular recording is lawful in your jurisdiction.

6. If you are a subscriber — your responsibilities

You are responsible for making sure your use of BlockTheCalls is lawful where you and your callers are. In particular:

You confirm you are authorized to forward your line and to have calls to it screened.
You are responsible for compliance with recording-consent and wiretap law in every state connected to your calls — including states that require all parties to consent.
You may not use the Service to record or intercept communications you are not lawfully entitled to record, to gather evidence against a person in violation of that person’s rights, or to manufacture or harvest litigation claims. See Terms of Service Section 8.
We give you tools and disclosures, not legal advice, and not a guarantee of compliance. You indemnify us for recording and consent issues arising from calls to a line you forward (Terms of Service Section 12).

7. Calls we assess as fraudulent

Some calls never reach the assistant described in Section 3. When a call comes from a number our systems have already assessed as almost certainly fraudulent — a known robocall, spam, or scam origin — we may connect it instead to an automated responder whose purpose is to occupy the caller so that the call does not reach the person it was aimed at, and does not simply move on to the next target. That responder does not identify itself as an automated system, and these calls may be recorded.

Two things follow, and we state them plainly:

A legitimate caller should never reach it. Only numbers already assessed as fraudulent are routed this way. No assessment is perfect. If a real person is routed there and the call turns out to be genuine, it is passed on to the normal screening path and the recording of that call is deleted.
Identify yourself and we delete it. Scam operations conceal where they are, including by faking the number they call from. If a caller identifies themselves and gives a genuine physical address, we delete the recording of that call.
If you believe you were wrongly treated this way, contact [email protected]. We will look into it, delete any recording of your call, and correct the assessment of your number.

8. Your choices and how to contact us

If you called a line we protect:

You may ask what we hold about a call you placed, or ask us to delete it, by emailing [email protected].
Because you have no account with us, we will need to verify your identity and your control of the calling number before acting, and we may not be able to locate records from a phone number alone.
We may decline where the law requires us to retain the record, or where the person you called has flagged the call as evidence of harassment or threats.

If you are a subscriber: you can turn recording off, delete recordings, and delete your account from account settings. See the Data Retention & Deletion Policy.

9. Contact

[email protected] DCJP, LLC — 30 N Gould St Ste R, Sheridan, WY 82801