BlockTheCalls.com — Privacy Policy

Availability notice. This public site does not accept payment or create reservations. Privacy exposure reports are not accepting requests yet.

Effective: August 31, 2026 (supersedes the August 10, 2026 version)

In plain English. BlockTheCalls is an AI assistant that screens and blocks spam, scam, and other unwanted calls for you. You forward your inbound calls to us; our AI sits in the call path just long enough to decide whether a call is wanted, then blocks it or passes it through. We keep the call data we touch to the bare minimum and delete it fast. We are not a phone company, we never place calls for you, and we provide no 911 or emergency calling — your own phone does that. We never sell or share your data, and we use only our own privacy-first analytics — no third-party trackers.

Public-site notice. This site does not collect payment information or create a reservation. Signup continues to the authenticated app, where the applicable data notice is presented before any account or billing action.

1. Who we are

BlockTheCalls.com (“BlockTheCalls,” “we,” “us,” “our”) is operated by DCJP, LLC, a Wyoming limited liability company.

• Privacy contact: [email protected]
• Mailing address: DCJP, LLC, 30 N Gould St Ste R, Sheridan, WY 82801

Related documents: Terms of Service · Recording & Consent Notice · Data Retention & Deletion Policy

2. What BlockTheCalls is — and is not

In plain English. We’re software that screens your calls. We are not your phone company and we don’t replace your phone service.

• BlockTheCalls is an AI call-screening assistant. Its job is to identify and block spam, scam, robocall, and other unwanted inbound calls before they reach you.
• BlockTheCalls is not a telephone company, telecommunications carrier, interconnected VoIP provider, or phone service. We work alongside your existing phone service to screen the calls you choose to route to us.
• BlockTheCalls provides no emergency (911) calling. All emergency and ordinary outbound calling continues through your own phone’s dialer and your own carrier. See Section 9. The one exception is a subscriber-started forwarding check: if you tap Test, we may place one short call to your own number to confirm your carrier is forwarding to us. We do not place calls to other people on your behalf.

3. How call screening works

In plain English. You forward your calls to us. For each forwarded call, our AI is briefly in the call path so it can decide whether the call is wanted. That access is the heart of the service.

To use the live service, you forward your inbound calls to BlockTheCalls using your carrier’s call-forwarding feature. By enabling forwarding and using the service, you grant BlockTheCalls access to be in the path of your forwarded calls and to the associated call data so we can screen them. This access is a core, necessary part of the service.

When a forwarded call comes in, our AI may:

• receive the call’s signaling and metadata (calling number, your number, time, duration);
• process the live audio in real time and transcribe it as needed to decide whether the call is spam, scam, or unwanted;
• block, divert, or pass the call through based on that decision; and
• record a short interaction with the caller where needed to screen it.

We design screening to use as little data, for as short a time, as possible. See Section 7.

4. Recording and transcription

In plain English. Screening can involve our AI listening to and transcribing the call. You consent for your own line when you sign up.

Screening may involve our AI being in the call path and processing and transcribing call audio. By using the service, you consent, for your own phone line, to this processing, transcription, and any short recording needed to screen your calls.

Some U.S. states require that all parties to a call consent to its recording (for example, California and Florida); others require only one. Because BlockTheCalls screens calls placed to you, the consent status of the caller is not something you or we control in advance. Our full position on caller notice, state consent law, and what our AI says at the start of a call is set out in the Recording & Consent Notice.

We process call audio transiently to classify a call. We do not create, derive, or store voiceprints or other biometric identifiers, and we do not perform speaker recognition. We do not use call audio or transcripts to train AI models.

5. Information we collect

In plain English. Three buckets: what you give us, what comes from your calls, and basic technical data from the app and site.

A. Information you give us

• Reservation and account info: email address, and optionally your name, phone number, date of birth (to confirm you are 18 or older), and the number you forward.
• Payment information, processed by Stripe, our payment processor. Stripe handles card data and PCI-DSS compliance; we never store full card numbers.
• Support communications you send us, and — for custodial accounts — information about the protected person you enroll (see Section 12).

B. Call data (live service only)

• Call metadata: calling number, your number, date, time, duration, and forwarding status, together with carrier-supplied caller-authentication signals (STIR/SHAKEN attestation) and caller reputation scores.
• Call content processed for screening: live audio and transcriptions generated to make a screening decision, and any short caller interaction needed to screen.
• Screening outcomes: whether a call was blocked, diverted, or passed through, and the classification (spam, scam, wanted).

C. App, device, and site data

• Connection-status and service-health signals from the app (see Section 10).
• Basic device/app diagnostics and crash logs.
• Account-alert and protection-status delivery data, used to deliver missed-call, voicemail, security, and guardian notices (see Section 12A).
• First-party, privacy-first website analytics (see Section 11).

6. How we use information

We use the information above to:

• provide call screening — the core service;
• block, divert, or pass through calls and show you screening results;
• maintain, secure, debug, and improve the service;
• detect and prevent fraud, abuse, and prohibited uses;
• communicate with you about your account, your reservation, and service changes; and
• comply with legal obligations and respond to lawful requests.

We do not sell your personal information, and we do not share it for advertising — ever, and we never will. We do not use call audio or transcripts to train AI models. We use only our own first-party analytics; we do not use third-party analytics or advertising trackers.

6A. Fraud, abuse, and network protection

In plain English. Blocking fraud is the product. To do it we look at the pattern and signalling of calls — where they come from, how many, how they behave — and we keep a record of numbers we’ve assessed as fraudulent so we recognise them next time.

Detecting and stopping fraudulent, abusive, and unlawful calling is the core function of the Service and a purpose for which we process data, including:

• Call signalling and pattern analysis — calling and called numbers, timing, frequency, duration, completion rates, routing, and carrier-supplied caller-authentication signals (STIR/SHAKEN attestation), analysed to identify spoofing, robocall campaigns, and traffic anomalies.
• Caller reputation — maintaining and consulting reputation records for calling numbers, as described in the Data Retention & Deletion Policy.
• Protecting the Service and the people on it — identifying and preventing attacks, misuse, and violations of our Terms of Service, and protecting our own rights and property.

This analysis operates on call signalling and metadata. Where screening also involves processing what is said on a call, that is covered by Section 4 and the Recording & Consent Notice.

7. Data retention — minimization is our stance

In plain English. We keep call data as little, and for as short a time, as the strictest law allows — then we delete it. In practice, recorded data is usually gone within 7 days.

Our stance is data minimization. Recorded call data is retained no longer than the maximum permitted by the strictest applicable U.S. state law, and in practice we expect to delete it within 7 days. We retain it only for quality control and troubleshooting, and then we delete it.

• Recorded call data: kept only as long as the strictest state law allows — typically deleted within 7 days — and used only for quality control and troubleshooting.
• Account and reservation data: retained while your account is active and for a limited period afterward.
• Records we are legally required to keep: retained only for the period the law requires.

The full, per-data-type schedule — and how to ask us to delete your data — is in the Data Retention & Deletion Policy.

8. How we share information — we don’t sell or share

We never sell or share your personal information, and we never will. We never sell or share call recordings or transcripts. We do not disclose your mobile phone number, or your consent to receive text messages, to any third party for that party’s own marketing purposes (see Section 21).

We disclose information only to the limited extent needed to run the service, to providers bound by contract to use it only for that purpose and for no purpose of their own:

Note that the two speech vendors process only the words our assistant speaks, not what you or your caller say.

We also disclose information:

• Legal and safety: to comply with law, respond to lawful requests, and protect rights, safety, and the integrity of the service.
• Business transfers: in a merger, acquisition, or asset sale, consistent with this policy.

9. Emergency calling (911) — we do not provide it

In plain English. BlockTheCalls does not do 911 or any emergency calling. Your normal phone dialer does that.

BlockTheCalls does not provide, route, carry, or support 911 or any other emergency calling. We screen inbound calls. We do not place outbound calls to other people on your behalf. If you tap Test forwarding, we may place one short call to your own number to confirm your carrier is sending us the call. All 911 and other emergency and ordinary outbound calls are made through your own phone’s normal dialer and your own carrier — not through BlockTheCalls. Do not rely on BlockTheCalls for emergency communications. See the Terms of Service for the full disclaimer.

10. Connection status and the fail-safe

In plain English. The app shows whether screening is connected. If it can’t stay connected, it warns you and offers to switch your phone back to normal.

The app displays your connection status. If the service cannot stay connected for more than 30 seconds, the app notifies you and offers to dial your carrier’s cancel-forwarding code to restore normal phone behavior, re-enabling forwarding when the service is available again. You are responsible for disabling call forwarding if you need guaranteed call delivery during an outage (see the Terms).

11. Cookies and analytics — first-party only, no tracking

In plain English. We build our own analytics so we never have to hand your behavior to anyone else. No third-party trackers, no advertising cookies.

We use our own first-party, privacy-first analytics to understand site and app usage in aggregate. We do not use third-party analytics, advertising, or cross-site tracking, and we do not build advertising profiles or follow you across other websites. We use only the strictly necessary cookies required for the site and app to function, and we honor applicable browser privacy signals.

The cookies we set are limited to: a session cookie that keeps you signed in (set as HttpOnly and Secure), and preference cookies that remember your settings. We do not set advertising or cross-site tracking cookies.

12. Custodial accounts — protecting minors and vulnerable adults

In plain English. Scammers target kids and the elderly hardest. BlockTheCalls is built so a parent or guardian can protect them. Minors cannot sign up on their own.

BlockTheCalls exists in large part to protect people who are frequent targets of scam and spam calls, including minors and elderly or otherwise vulnerable adults.

• Minors under 18 cannot create an account or sign up directly.
• Only a parent or legal guardian — a custodial manager — may create an account and enroll a protected person: their child under 18, or an elderly parent, relative, or other adult for whom they are an authorized guardian or representative.
• The custodial manager provides consent on behalf of the protected person, confirms they are authorized to do so, and is responsible for the account and the forwarded line.
• We collect a protected person’s data only as needed to screen their calls, under the same minimization, retention, and no-sell/no-share rules described in this policy.
• A custodial manager may exercise the rights in Section 13 on behalf of the protected person, and may ask us to delete the protected person’s data at any time.

What a custodial manager can see. A custodial manager can see the protected person’s call history, screening outcomes, voicemail, and blocked/allowed lists, and can manage their settings. They cannot see anything beyond the protected person’s use of this service.

Documents you upload to prove authority. If you upload a power of attorney, guardianship or conservatorship order, or similar document to establish custodial access to an adult’s account (see Terms of Service §5.2), we treat it as confidential: we store it encrypted, use it only to decide and evidence that access request, never use it for any other purpose, and never sell or share it. We delete it when custodial access ends or the account is closed, subject to the retention rules for records we must keep. We do not verify the document or determine whether it is legally sufficient.

When access ends.

Access is established by a document, and it ends by a document — we keep a record of both.

• Automatically at 18. A parent’s access to a child’s records ends automatically on the child’s 18th birthday, with no request or document needed. From that day the data is theirs alone, and they choose whether to grant anyone access to it.
• Guardianship or conservatorship. Access ends on a court order terminating, modifying, or transferring the guardianship, provided to [email protected].
• Power of attorney. Access ends on a written revocation provided to [email protected]. A signed, written revocation from the protected person themselves is sufficient — it need not come from the custodial manager or be prepared by a lawyer.
• Consent-based access. An adult who granted access in the app can withdraw it in the app.

If you are a protected person and want to know who has access to your account, contact [email protected] and we will tell you, and what is needed to end it.

12A. Guardian protection-status notices (supervised lines only)

In plain English. If you protect a child’s or a parent’s phone, the account owner can be notified if the app is removed, someone attempts to disable protection, or protection needs attention. We do not watch the camera, read texts, or track location to provide this notice.

Guardian protection-status notices apply only to custodial / supervised lines. They are intended to keep the account owner informed without requiring constant inspection of the protected person’s phone. A notice describes the protection outcome that needs attention; it does not provide the account owner access to the protected person’s private device activity.

13. Your privacy rights

In plain English. Depending on where you live, you can ask to see, correct, or delete your data — and we’ll honor it, consistent with our minimal-retention approach.

Depending on your jurisdiction, you may have the right to:

• access / know what personal information we hold about you;
• correct inaccurate information;
• delete your information;
• port your information;
• withdraw consent and disable the service at any time; and
• be free from discrimination for exercising these rights.

Because we do not sell or share your information, there is nothing to opt out of for that purpose. To exercise any right, contact [email protected]. We will verify your request before acting on it, and you may use an authorized agent where the law allows. We respond within the time your state’s law requires — generally 45 days, extendable once where permitted. California, Colorado, Connecticut, Virginia, Texas, and other state residents have comparable rights under their state privacy laws.

You can also delete your account, and request deletion of the data associated with it, from account settings in the app or web dashboard. See the Data Retention & Deletion Policy for exactly what is deleted and what we are required to keep.

13A. California residents — CCPA/CPRA disclosures

In plain English. California law makes us spell certain things out. The short version: we collect what’s listed below, we keep it for the periods in our retention policy, we do not sell or share it, and you can ask us to show it to you or delete it.

Notice at collection. This section, together with Sections 5 (what we collect), 6 (why), 7 (how long), and 8 (who we disclose to), is our notice at collection under the California Consumer Privacy Act as amended by the CPRA.

Categories of personal information we collect, using the statutory categories:

We collect age (date of birth) solely to confirm you are 18 or older.

Sensitive personal information. We do not collect Social Security or government ID numbers, precise geolocation, racial or ethnic origin, religious beliefs, union membership, genetic data, or health or sexual-orientation data. We do not collect or process biometric information — we create no voiceprints and perform no speaker recognition. To the extent the contents of a call are treated as sensitive personal information, we use them only to perform the service you asked for — screening the call — and never to infer characteristics about you. On that basis there is no additional use to limit, but you may still contact us to exercise the right to limit the use of sensitive personal information.

We do not sell or share personal information as those terms are defined by the CCPA, including for cross-context behavioral advertising, and we have not done so in the preceding 12 months, including with respect to consumers under 16. Because we do not sell or share, there is no “Do Not Sell or Share My Personal Information” action to take — but we honor opt-out-preference signals such as Global Privacy Control if your browser sends one.

Your California rights: to know/access (including the specific pieces we hold), to delete, to correct, to opt out of sale or sharing (not applicable — see above), to limit the use of sensitive personal information, to non-discrimination for exercising any right, and rights regarding automated decision-making (see Section 17).

We offer no financial incentives in exchange for personal information.

How to exercise a right: email [email protected] or use account settings. We verify your identity before acting, accept requests from an authorized agent with proof of authorization, and respond within 45 days, extendable once by a further 45 days where permitted. You may appeal a refusal by replying to our response.

14. United States availability

BlockTheCalls is currently offered only in the United States. The service is not offered to individuals outside the United States at this time.

15. Security

No method of transmission or storage is ever 100% secure, and we do not claim otherwise. What we can tell you is that we take this seriously: we follow industry best practices and have performed thorough audits and reviews specifically to prepare for attacks from the very people we protect you from — scammers, spammers, and fraudsters. We use administrative, technical, and organizational safeguards, and we test and improve them continually. Call audio and service traffic are encrypted in transit, and access to service data is restricted to personnel who need it.

16. Changes to this policy

We may update this policy. We will revise the “Effective” date and, for material changes, provide additional notice as required by law.

17. Automated screening decisions

In plain English. A computer decides whether a call gets through — not a person. If you think it got a call wrong, tell us and we’ll look at it.

Screening decisions are automated. We use AI classification of what the caller says, caller reputation scoring, and carrier-supplied caller-authentication signals (STIR/SHAKEN attestation) to decide whether a call is blocked, diverted to voicemail, or passed through to you. No person listens to your calls to make these decisions.

These decisions can affect both you (which calls reach you) and the person calling you (whether they reach you at all). Screening is not perfect: it can block a call you wanted, or pass one you didn’t.

• You can correct it. You can allow or block specific numbers, review screening results, and ask us to re-examine a screening decision by contacting [email protected].
• A person will review it if you ask. If a screening decision matters to you, we will have a human review it on request.
• Depending on your state, you may have additional rights regarding automated decision-making and profiling.

18. If you called someone who uses BlockTheCalls

In plain English. If you’re not a customer but you called one, we may briefly hold data about that call. You can ask us about it.

If you place a call to a line protected by BlockTheCalls, we process your calling number, the carrier-supplied authentication signals for your call, a reputation score, what you say to the screening assistant, and the outcome of the screening — for the purpose of deciding whether to connect your call. This data is subject to the same minimization and retention limits in Section 7 and the Data Retention & Deletion Policy.

You may contact [email protected] to ask what we hold about a call you placed, or to request deletion. Because you do not have an account with us, we will need to verify your identity and your control of the calling number before we act, and we may be unable to locate records from only a phone number. We may also decline a deletion request where we are required to retain the record by law, or where the customer you called has flagged the call as evidence of harassment or threats.

19. Data breaches

If a breach of security leads to the accidental or unlawful destruction, loss, alteration, or unauthorized disclosure of your personal information, we will notify affected individuals and the applicable regulators as required by law and within the timeframes the law requires.

20. Text messages and your mobile number

In plain English. We send only the kinds of texts you separately choose. We do not sell or rent your number or SMS consent, and we do not share them for someone else’s marketing. A carrier or messaging provider receives what it needs to deliver the text. You can reply STOP.

Giving us a mobile number does not automatically enroll you in text messages. Where an SMS program is available, we will request a separate, affirmative choice for operational messages (such as verification codes, security notices, requested service updates, or customer care) and another separate choice for marketing messages. Marketing email is a third, separate choice. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help. Full messaging terms are in the SMS Terms.

Your mobile number and your consent to receive text messages are never sold or rented, and are never shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose the minimum necessary information to carriers, messaging providers, and other service providers that deliver or secure the service you requested, subject to contractual and legal safeguards.

Specifically:

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

All categories of data sharing described in Section 8 exclude using text-message opt-in data or consent for third-party or affiliate marketing. Service-provider processing needed to deliver, secure, or administer the requested messaging program remains permitted.

21. Privacy exposure reports

In plain English. The public exposure-report page explains the information that a future report service will need. It is not accepting report requests today.

The planned privacy exposure report service is separate from the signup waitlist. When it is available, we will collect only the first name, last name, email address, mobile phone number, and U.S. state needed to prepare and deliver the requested report. We will require control of both the email address and mobile phone before returning detailed findings. We will ask only for the BlockTheCalls verification codes sent through those channels. We will not ask for a Social Security number, date of birth, driver’s-license information, bank information, passwords, recovery codes, or authentication codes issued by another company.

We will use submitted information to prepare and deliver the requested privacy functionality. We do not sell or rent the personal information submitted for a privacy report. Marketing email, operational SMS, and marketing SMS are separate choices, all default off, and a report will not depend on marketing consent. Before accepting report requests, we will publish the applicable retention window and deletion process in the Data Retention & Deletion Policy.

22. Contact

Questions about privacy: [email protected] DCJP, LLC — 30 N Gould St Ste R, Sheridan, WY 82801